7 E’s of High Performing Leaders
Great leadership comes in all shapes and sizes from Lincoln, Churchill, Gandhi, Martin Luther King, Mandela and so on. This makes understanding what great leadership is, and being able to define it…
Tell your story and change your team’s performance
“Ironically, teams succeed because they are exceedingly human. By acknowledging the imperfections of their humanity, members of functional teams overcome the natural tendencies that make teamwork so elusive.” Patrick Lencioni Teams…
How to create highly engaged teams
People are not afraid of hard work they are afraid of failure, and it’s this fear of failure that causes them to disengage because nobody wants to be involved in…
Who should I hire first on my cx team?
Although Customer Experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last 5 years. With…
Time to Hire? Here’s all you need to know
You’ve taken the plunge and finally set up that business that you’ve always wanted. Gone are the days of working for someone else – you’re finally out on your own…
The worst boss I ever had and what it taught me
I can honestly say I have worked for some great bosses. But without doubt, it is those bad bosses that made the biggest impact, left the largest impression and taught…
15 Things Your Team Hate About You (But Will Never Tell You)
We all like to think that we're great bosses, in fact, we know we are because our team never complain or say anything bad about us. But when 50% of people…