retail experience

Retail Apocalypse: Why customer research must be part of in-store cx assessments

Post author:Stephen Francis
Post published:July 15, 2020
Post category:Article Customer Experience

RETAIL APOCALYPSE! It’s a nice little catch phrase that journalists love to use to get attention, and describe the well-reported and very real challenges of the retail industry - usually…

How to design the retail experience of the future

Post author:Liliana Petrova
Post published:January 29, 2020
Post category:Article Customer Experience

In preparation for this article about omni-channel experience for future retail, I thought first about the definition of omni-channel customer experience. I wanted to share with you a simple, easy-to-understand…