recognition

‘More than just the product’ – the evolution from product centric to customer centric

Post author:Ian Golding
Post published:May 9, 2020
Post category:Article Customer Experience Featured

I recently read an interesting article about book stores. The very first sentence of the article stated: ‘Independent bookshops need to make readers feel special in order to compete in…

5 things I wish I’d known before becoming a leader

Post author:Gordon Tredgold
Post published:January 2, 2020
Post category:Article Leadership

In a coaching session a client they asked me, "what were the main things I wish I'd known that would have helped me become a better leader sooner". This got…