NPS Best Practices
I spoke at the Corinium CCO Fall Conference. One of the discussions we had was on the very popular topic of NPS and its efficacy to gauge customer satisfaction. We…
7 E’s of High Performing Leaders
Great leadership comes in all shapes and sizes from Lincoln, Churchill, Gandhi, Martin Luther King, Mandela and so on. This makes understanding what great leadership is, and being able to define it…
Exquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.
We have come to the understanding that risk cannot be eliminated, and it can be mitigated through various operational processes and technologies. Still, the effectiveness of these mitigation is hampered…
Businesswoman Addressing Meeting Around Boardroom Table
Employee Engagement: Simple but not easy
Have you ever been to a motivational lecture for self improvement, and said to yourself, "She makes it sound to easy." Then you get home, and it's oh, so hard.…
Image by Charlie, via Wikimedia Commons
Are you suffering from collective delusion?
Nick Bush and Charles Bennett find that under-performing teams invariably persist with the wrong underlying beliefs. How many times have you seen a company or team consistently underperform yet carry…
Do this before you think about shooting the hamster!
Maybe it's the wheel and not the hamster that needs changing! Recently I was working with a client on helping them achieve some performance improvements. As we reviewed how one department…
Why It’s Important to Handle Your Low Performers Quickly
If you don't step in it can damage results and your reputation One of the toughest jobs in leadership can be dealing with poor performers. It's never easy, and it's…