Why tech help is a no-go area for AI
The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech crisis? Pretend it’s not happening?…
Why tech help is a no-go area for AI
The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech crisis? Pretend it’s not happening?…
Is offshoring worth it?
Locating your contact centres offshore means being very clear about what they’re good at – but doesn’t mean ignoring soft skills Right in the middle of a day of technical…