mobility

The new WHILL wheelchair enhances the experience for airport passengers. Photo courtesy of OmniServ

OmniServ: customer care in action

Post author:Nick Bush
Post published:December 27, 2019
Post category:Article Customer Innovation

Treat customers as humans and operational challenges will reduce When BBC correspondent Frank Gardner recently publicised his 100-minute wait for his wheelchair to arrive from the hold to the gate…

Making customers feel welcome is so easy but why is it still so rare?

Post author:Nick Bush
Post published:October 17, 2019
Post category:Article Customer Experience

A "non-toxic" theatre visit ticks all the right boxes If you’re lucky enough to get a ticket to a popular West End show – and in my case even luckier…

Building passenger confidence for customer success

Post author:Guest Contributor
Post published:May 18, 2018
Post category:Customer Innovation

Recognising the impact of hidden disabilities on passenger confidence levels at our airports makes ethical and business sense How can airports and airlines tell if someone is disabled? That’s a…