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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article If your marketing is not working then be careful you don’t blame the messenger

If your marketing is not working then be careful you don’t blame the messenger

  • Post author:Adrian Swinscoe
  • Post published:March 26, 2020
  • Post category:Article/Customer Experience

I wouldn’t be surprised if you were like most business owners and marketing executives in that you’ve tried dozens of marketing tips or ideas, and have been disappointed in the…

Continue ReadingIf your marketing is not working then be careful you don’t blame the messenger
Read more about the article Building an audience to leverage “customer” timing
Timing matters

Building an audience to leverage “customer” timing

  • Post author:Aly Richards
  • Post published:April 10, 2019
  • Post category:Article/Customer Innovation

What is “customer timing”? In my previous article (https://bit.ly/2F1Cq0i), I talked about mapping the buying journey so that, as marketers, we could better help the customer through the process of…

Continue ReadingBuilding an audience to leverage “customer” timing
Read more about the article The biggest challenge? Setting up AI for marketing

The biggest challenge? Setting up AI for marketing

  • Post author:Aly Richards
  • Post published:November 27, 2018
  • Post category:Customer Innovation

AI offers great potential for managing customer journeys As marketers begin to seek practical applications of AI, they are encountering the first challenges. However, the biggest challenge of all is…

Continue ReadingThe biggest challenge? Setting up AI for marketing
Read more about the article The Cost of Content Chaos

The Cost of Content Chaos

  • Post author:Aly Richards
  • Post published:November 5, 2018
  • Post category:Customer Innovation

It's almost certainly more than you think How much does your business spend on content each year? If you are following global trends, it is an amount that is set…

Continue ReadingThe Cost of Content Chaos
Read more about the article The Missing Link

The Missing Link

  • Post author:Aly Richards
  • Post published:October 22, 2018
  • Post category:Customer Innovation

Content connects customers with your brand Every piece of creative that you produce whether text, images or video and for social media, campaigns, TV adverts, call centre scripts or corporate…

Continue ReadingThe Missing Link
Read more about the article How much of your content never gets consumed?

How much of your content never gets consumed?

  • Post author:Aly Richards
  • Post published:October 18, 2018
  • Post category:Customer Innovation

Having a centralised content strategy would help You have created an awesome video, written a gripping article or drawn a masterpiece. You publish to your website and social channels. Being…

Continue ReadingHow much of your content never gets consumed?
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