I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called habituation and how it helps…
A report into consulting skills for the next decade has lessons for all kinds of organisation The Centre for Management Consulting Excellence, a pro bono organisation set up in 2017…
Is customer experience delivering? What are the biggest challenges? What lessons can companies learn to deliver greater impact? I had the pleasure to have an interview and debate with Diane…
For a really effective way to manage complaints profitably, you have to be prepared to learn I don’t often look to fictional characters for management advice, but if you’ve had…
I have taken up a new pastime. A few months ago, I started to become interested in day trading. I am finding the learning curve immensely satisfying. Every day I…