If You Want To Boost Employee Engagement Then Stop Doing This
Engagement is a leader’s job, but this bad habit is one of the worst No one knows the business as well as you do, so you might as well retain…
The Number One Cause of Business Failure
Team failures are usually the result of leadership failures! Bad leadership destroys engagement, raises stress levels, reduces morale and ultimately it leads to failures that can kill businesses. Today I was reminded of just how…
A question of ownership
It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late summer evening in a scruffy office block on the outskirts of Vienna. It is the…
International Women’s Day – let’s move this from an event to a culture!
With the growth of the #MeToo and the #TimesUp movements, I think these are timely reminders of just how far we still have to go in creating businesses and environments where not only…
Focusing on efficiency is a waste of effort, if you don’t take care of this first
Maximum results are achieved when you are both effective and efficient! When clients engage me, it's usually to help them drive operational efficiency improvements. More often than not they have been…
Do this before you think about shooting the hamster!
Maybe it's the wheel and not the hamster that needs changing! Recently I was working with a client on helping them achieve some performance improvements. As we reviewed how one department…
The missed opportunity in complaints handling that might save your marriage!
Complaint handling departments mostly miss the opportunity to turn a dissatisfied customer into a raving fan. I recently talked about how critical it is to detect and, if possible, avert…
Three things your business must do to remain competitive
Nokia, Blackberry, and Yahoo. What do they have in common? They all dominated their markets and then, within a pretty short space of time, lost their top dog status. There is more to a…
Changing Toxic Cultures – the Leader’s Key Role
Either you're part of the solution or you are the problem. You might be thinking that the most important thing to know about culture is that culture eats strategy for…
Tesco – blue sky times ahead or in the eye of the hurricane?
Great news for Tesco. They are reporting best-ever sales growth at the end of last quarter for more than 5 years. With Christmas sales above expectation, their company is excited…