The One Thing That Kills Accountability Stone Dead!
When you blame you give up your power to make changes The blame game - it's so easy. When shit hits the fan, the easiest thing in the world is to point…
Is democracy all it’s cracked up to be?
The UK’s Brexit debate is about democracy as much as its relationship with Europe. It's an important debate for workplaces too If you were trying to get around central London…
Jerks at work – now running a country near you!
You need industrial strength processes to ensure bullies get the boot Hearing the phrase “a damning report” on the one o’clock news is usually enough to get me to prick…
How to help people be their best, so they do their best work
Matteo’s story In 2002 Matteo Harvard experienced a life changing event. He suffered horrific injuries in a car crash. He was left partially disabled and severely traumatised. After months of…
An incredible personal brand
Gordon Tredgold, NextTen Director of Customer Experience Leadership, recognised Our resident leadership expert Gordon Tredgold has just been selected by Influencer Marketing Hub as one of their Top 12 Incredible Personal…
Is your business built on “alternative facts”?
It’s a natural tendency, but you should worry about the consequences Like many people I’m sceptical about the labelling of what people – typically leaders of superpowers, or journalists –…
Jerks at work can seriously affect your health
And other aspects of performance can be affected as well According to recent reports the cardiac surgery unit at my local hospital has a mortality rate almost twice the national…
Could you care more? Avoiding the Guaranteed Formula for Failure
Leading with compassion makes you a better leader How many times have you said “I couldn’t care less what they think” in relation to a work or personal matter? It…
Does mindfulness have a place in business?
If you want to be a better leader, the answer is yes According to Google, which offers employees a course on mindfulness meditation, and Lululemon, a company that keeps a Director of…
What makes customer-driven companies so hard to build?
Lazy thinking would suggest leadership but the reasons are more subtle It makes depressing reading. Virtually every survey I read hammers the same fact: customer experience has never been so…