CX skills builder: How to articulate your CX value & secure your budget
In CX SKILLS BUILDER: OWN THE CUSTOMER EXPERIENCE we urged you to find CX problems and fix them instead of diagnosing and mapping them. That is the right strategy when you…
Do you feel lucky?
I've just finished reading What Happened, Hillary Clinton's book about losing the "un-lose-able election". It took me back to an interview I saw a few years ago with Australian columnist,…
9 simple things leaders should never forget
Whenever I start to work with a new company to help it improve its leadership, the first thing I like to do is study the leaders in action and get feedback…
The worst boss I ever had and what it taught me
I can honestly say I have worked for some great bosses. But without doubt, it is those bad bosses that made the biggest impact, left the largest impression and taught…
Nobel Museum -Stockholm (Image credit: Jarkko Manty via Pixabay)
The original ideas man
This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in the heart of the old…
10 Tips To Improve Your EQ and Become a Better Leader
We get promoted because of our technical skills, but our success as managers and leaders is determined by our Emotional Intelligence or our EQ. This is because it’s our EQ which helps us connect with…
15 Things Your Team Hate About You (But Will Never Tell You)
We all like to think that we're great bosses, in fact, we know we are because our team never complain or say anything bad about us. But when 50% of people…
Listening to dissenting voices could be your organisation’s D-Day
Sometimes it pays to listen to the minority view The recent D-Day commemorations have reminded me that last year I saw a great play about weather forecasting… don’t stop reading…
The one simple rule for employee engagement
Engagement expert Vic Thorpe offers a simple lesson to raise productivity According to the most recent Gallup report on the state of the global workplace only 15% of employees are…
3 things you need to build great teams
John Maxwell says it best "Teamwork makes the Dreamwork." The better our teams work together the better the results will be, it is as simple as that. We see it…