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innovation

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  • Think differently to find the best talent: Recruitment in a disruptive digital age
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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Tiny bookshop in a tiny town now branching into Asia

Tiny bookshop in a tiny town now branching into Asia

  • Post author:Charles Bennett
  • Post published:January 11, 2018
  • Post category:Case Study/Customer Innovation

Thinking differently is within all of us By rights Wigtown should barely exist. It’s a tiny little town of barely 1,000 people in the west of Scotland. The original main…

Continue ReadingTiny bookshop in a tiny town now branching into Asia
Read more about the article Why Faster, Better, Cheaper is no longer good enough

Why Faster, Better, Cheaper is no longer good enough

  • Post author:Gordon Tredgold
  • Post published:January 11, 2018
  • Post category:Leadership

For years businesses chased the holy grail of Faster, Better and Cheaper to help them dominate in their sector, and beat the competition. Especially those competitors who claimed you could have any…

Continue ReadingWhy Faster, Better, Cheaper is no longer good enough
Read more about the article Try this Customer Innovation technique

Try this Customer Innovation technique

  • Post author:Charles Bennett
  • Post published:December 12, 2017
  • Post category:Customer Innovation

I promise in my workshops that I can teach people how to innovate. Really? Is this possible or is this simply a set of techniques that create some different results,…

Continue ReadingTry this Customer Innovation technique
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