Grateful for customer experience heroes
When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction we have with our clients,…
‘App-y holidays still require the personal touch
The hand-held holiday is almost here My wife and I are in the basement of an apartment hotel on a sweltering July afternoon in a town east of Milan. It’s…
from Wikimedia Commons CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0/)
CX Heroes and Villains: Rail and Energy
UK rail companies have come in for a battering recently – and rightly so: their performance has been devastatingly bad. Last Wednesday alone Anne Widdecombe made some pointed comments in…