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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Corporate transformation will soon switch from digital to purpose

Corporate transformation will soon switch from digital to purpose

  • Post author:Adrian Swinscoe
  • Post published:March 18, 2020
  • Post category:Customer Experience/Podcast

https://pod.co/punk-cx/interview-with-mark-curtis-of-fjord   Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me today to talk about Fjord’s new Trends 2020 report, some of the…

Continue ReadingCorporate transformation will soon switch from digital to purpose
Read more about the article The Magic of Mentoring

The Magic of Mentoring

  • Post author:Guest Contributor
  • Post published:February 4, 2020
  • Post category:Article

I am really benefiting from some great mentoring at present which is keeping me accountable and moving forwards every week. However, I also love mentoring others and watching them evolve…

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Read more about the article Got MBA, joined hot start-up…now what?

Got MBA, joined hot start-up…now what?

  • Post author:Mark Wiggins
  • Post published:May 4, 2018
  • Post category:Entrepreneurialism

Quite often, it's about what they didn't teach you at business school….Cold Calling. Securing funding to launch unknown brands and untested propositions provides a window of opportunity. Having capable managers…

Continue ReadingGot MBA, joined hot start-up…now what?
Read more about the article A question of ownership

A question of ownership

  • Post author:Nick Bush
  • Post published:March 22, 2018
  • Post category:Entrepreneurialism

It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late summer evening in a scruffy office block on the outskirts of Vienna. It is the…

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Read more about the article What every CEO must know about disruption

What every CEO must know about disruption

  • Post author:Gordon Tredgold
  • Post published:January 25, 2018
  • Post category:Entrepreneurialism

The first thing to remember about disruption is that it's a two-way street. Either you are the disrupter, or you are being disrupted. This means I mean that if you aren't…

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Read more about the article Why Faster, Better, Cheaper is no longer good enough

Why Faster, Better, Cheaper is no longer good enough

  • Post author:Gordon Tredgold
  • Post published:January 11, 2018
  • Post category:Leadership

For years businesses chased the holy grail of Faster, Better and Cheaper to help them dominate in their sector, and beat the competition. Especially those competitors who claimed you could have any…

Continue ReadingWhy Faster, Better, Cheaper is no longer good enough
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