How to become a butterfly – thriving in a VUCA world
Have you seen the movie Selma? It’s about the American Civil Rights Movement’s defining march from Selma, Alabama to the state’s capital, Montgomery in 1965. I found it hard to watch…
Image by Gerd Altmann from Pixabay
Can CX save us from a bleak future?
Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon Tredgold’s article on 15 things…
Are you building the skills for success in 2030?
A report into consulting skills for the next decade has lessons for all kinds of organisation The Centre for Management Consulting Excellence, a pro bono organisation set up in 2017…