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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Want to get results? Stop being results-driven!
By Kamyar Adl via Wikimedia Commons

Want to get results? Stop being results-driven!

  • Post author:Nick Bush
  • Post published:May 28, 2020
  • Post category:Article/Customer Experience/Customer Innovation/Leadership

Remove the obvious and focus on the meaningful Look through any selection of LinkedIn profiles and you’ll find the usual array of chest-beating descriptions of people’s skills and attributes. I’m…

Continue ReadingWant to get results? Stop being results-driven!
Read more about the article 5 regrets of a failed entrepreneur

5 regrets of a failed entrepreneur

  • Post author:Gordon Tredgold
  • Post published:April 24, 2020
  • Post category:Article/Entrepreneurialism

Ninety percent of start-ups fail, some for reasons which were completely avoidable, others because of a lack of confidence, preparation or understanding of what was needed to be successful. I…

Continue Reading5 regrets of a failed entrepreneur
Read more about the article How group collaboration at work improves productivity
Multiethnic Group of People Planning Ideas

How group collaboration at work improves productivity

  • Post author:Gordon Tredgold
  • Post published:February 26, 2020
  • Post category:Article/Leadership

While many workers are forced to compete against each other as individuals, collaborative projects can help to increase productivity as well as having a number of benefits for your employee’s…

Continue ReadingHow group collaboration at work improves productivity
Read more about the article 3 reasons why collaboration is the key to unlocking success

3 reasons why collaboration is the key to unlocking success

  • Post author:Kym Hamer
  • Post published:February 24, 2020
  • Post category:Article/Customer Experience

In 1985 Michael Porter published his book Competitive Advantage: Creating and Sustaining Superior Performance and 35 years later, his premise still lies at the beating heart of many organisations. But…

Continue Reading3 reasons why collaboration is the key to unlocking success
Read more about the article Focus: a recipe for customer success

Focus: a recipe for customer success

  • Post author:Nick Bush
  • Post published:April 27, 2018
  • Post category:Customer Innovation

Sometimes you just need to stick to one thing and do it really well Back in January I had a celebratory meal that illustrated the good and bad aspects of…

Continue ReadingFocus: a recipe for customer success
Read more about the article Harnessing the power of purpose

Harnessing the power of purpose

  • Post author:Nick Bush
  • Post published:January 26, 2018
  • Post category:Leadership

Vision. Focus. Mission. Drive. All words we often use to describe the qualities we associate with high performing companies or the people who lead them. But if I had to…

Continue ReadingHarnessing the power of purpose
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