Great employee experience drives great customer experience I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is…
Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring…
This week, Andy Newman wrote a great article in The New York Times about the life of a retail sales agent. He used the example of an Old Navy sales associate’s employee experience in…
On Monday this week I had the absolute pleasure of spending a couple of hours talking about the subject I like best – you guessed it – Customer Experience. I…
No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a task to do, you need…
Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and performance. The behaviour of these…
You’ve taken the plunge and finally set up that business that you’ve always wanted. Gone are the days of working for someone else – you’re finally out on your own…
Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee growth can be a difficult…
Keeping costs down is a priority for all businesses and that means eliminating any waste and constantly looking for ways that you can do things cheaper. But there are certain…
We have all worked for bad bosses, I know I that I have had my share, and I may even have been a bad boss to some. And to those…