empathy

Customer Experience and Net Promoter Score (NPS)

Post author:Michelle Badenhorst
Post published:March 3, 2020
Post category:Article Customer Experience

I don’t agree with statements like “Net Promoter is now the worldwide standard for organizations to measure, understand and improve their customer experience”. I do however agree that organisations can use…

Are Women Better at Customer Experience than Men?

Post author:Charles Bennett
Post published:March 8, 2018
Post category:Customer Innovation

It's time for a bit of positive discrimination I was talking to Gordon Tredgold (our Leadership expert) about the implications of International Women’s Day and two things struck us. Firstly,…