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disruption

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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Retail Apocalypse: Why customer research must be part of in-store cx assessments

Retail Apocalypse: Why customer research must be part of in-store cx assessments

  • Post author:Stephen Francis
  • Post published:July 15, 2020
  • Post category:Article/Customer Experience

RETAIL APOCALYPSE! It’s a nice little catch phrase that journalists love to use to get attention, and describe the well-reported and very real challenges of the retail industry - usually…

Continue ReadingRetail Apocalypse: Why customer research must be part of in-store cx assessments
Read more about the article When disruption strikes, will you be ready?
Image: NASA/JPL-Caltech

When disruption strikes, will you be ready?

  • Post author:Nick Bush
  • Post published:September 25, 2018
  • Post category:Entrepreneurialism

Best to assume it’s a constant feature of business Picture the scene: an early 21st Century music industry boardroom where a young executive is trying to convince his senior management…

Continue ReadingWhen disruption strikes, will you be ready?
Read more about the article What every CEO must know about disruption

What every CEO must know about disruption

  • Post author:Gordon Tredgold
  • Post published:January 25, 2018
  • Post category:Entrepreneurialism

The first thing to remember about disruption is that it's a two-way street. Either you are the disrupter, or you are being disrupted. This means I mean that if you aren't…

Continue ReadingWhat every CEO must know about disruption
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