customerexperience

The future of travel we deserve

Post author:Liliana Petrova
Post published:January 22, 2020
Post category:Article Customer Experience

This week on the CES 2020 main stage Delta’s CEO Ed Bastian presented a vision about the future of travel that “might happen in just a few years.” Many of us have been working…

Horror customer experience

Post author:Liliana Petrova
Post published:January 13, 2020
Post category:Article Customer Experience

We talk about good vs bad customer experiences. And we give examples of organizations that do things well or poorly. But we rarely are able to shine the light on a truly horrific…