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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Overcoming the challenges of complex products

Overcoming the challenges of complex products

  • Post author:Aly Richards
  • Post published:January 22, 2019
  • Post category:Case Study

Marketing complex products when you have low engagement rates is difficult. In this article we show how these types of challenges were tackled by an implementation of Odyssiant at RBS.…

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Read more about the article Can all content be centrally planned?

Can all content be centrally planned?

  • Post author:Aly Richards
  • Post published:December 11, 2018
  • Post category:Customer Innovation

Can all content be centrally planned? Simple answer: yes. However, for many organisations the gap between how content is currently planned (i.e. within lots of separate teams) and planning content…

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Read more about the article The biggest challenge? Setting up AI for marketing

The biggest challenge? Setting up AI for marketing

  • Post author:Aly Richards
  • Post published:November 27, 2018
  • Post category:Customer Innovation

AI offers great potential for managing customer journeys As marketers begin to seek practical applications of AI, they are encountering the first challenges. However, the biggest challenge of all is…

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Read more about the article Why is your content not connected?

Why is your content not connected?

  • Post author:Aly Richards
  • Post published:November 21, 2018
  • Post category:Customer Innovation

Make life easier for your customers to create opportunities Watch an online ad, navigate around a brand’s website or consume some social content on the likes of Facebook or Linkedin…

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Read more about the article The Cost of Content Chaos

The Cost of Content Chaos

  • Post author:Aly Richards
  • Post published:November 5, 2018
  • Post category:Customer Innovation

It's almost certainly more than you think How much does your business spend on content each year? If you are following global trends, it is an amount that is set…

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Read more about the article The Missing Link

The Missing Link

  • Post author:Aly Richards
  • Post published:October 22, 2018
  • Post category:Customer Innovation

Content connects customers with your brand Every piece of creative that you produce whether text, images or video and for social media, campaigns, TV adverts, call centre scripts or corporate…

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Read more about the article How much of your content never gets consumed?

How much of your content never gets consumed?

  • Post author:Aly Richards
  • Post published:October 18, 2018
  • Post category:Customer Innovation

Having a centralised content strategy would help You have created an awesome video, written a gripping article or drawn a masterpiece. You publish to your website and social channels. Being…

Continue ReadingHow much of your content never gets consumed?
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