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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article The risks of taking loyal customers for granted

The risks of taking loyal customers for granted

  • Post author:Ian Golding
  • Post published:March 10, 2020
  • Post category:Article/Customer Experience/Featured/Top Picks

One would always assume that the more loyal the customer, the better service they may expect to receive from the organisation they have been so loyal to. You would not…

Continue ReadingThe risks of taking loyal customers for granted
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