Most entrepreneurs encounter various problems in expanding their business, but, the gravely underestimated issue comes from within. Their leadership skills may leave a lot to be desired. And, while we can…
In CX SKILLS BUILDER: OWN THE CUSTOMER EXPERIENCE we urged you to find CX problems and fix them instead of diagnosing and mapping them. That is the right strategy when you…
In last article we talked about the identity crisis of CX professionals and we urged you to fix any small problem or seam on the customer journey in order to build…
If you have opted to take a business degree, then that chances are you are happy to be challenged on a daily basis. You like gaining knowledge at a rapid…
Often, Customer Experience professionals do not believe that they can improve customer experience by impacting the experience design for their customers. Why? What causes this disconnect? I once got a…
Did you know that 96% of private sector businesses in the UK have less than 10 employees*? These are the UK’s micro businesses, 5.4million enterprises that account for more than…
Entrepreneurship is not for everyone. It’s all about working hard, having faith, and persevering through the tough times. If you have the right stuff, though, there’s nothing like it. It’s…
Many brave youngsters have stepped in as entrepreneurs in the market to build their own path with the idea of flourishing their country with the innovative wave of entrepreneurship which…
Richard Horner finds plenty of evidence to support a compelling purpose statement Your company has a mega epic Purpose statement. A purpose so powerful it gives Tony Stark goosebumps. You…
Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will…