Customer success: the cornerstone of “21st Century Capitalism”
It would work just as well for socialism too It’s party conference season in the UK at the moment, a few weeks where I get a morally-dubious pleasure in watching…
Image: NASA/JPL-Caltech
When disruption strikes, will you be ready?
Best to assume it’s a constant feature of business Picture the scene: an early 21st Century music industry boardroom where a young executive is trying to convince his senior management…
Donating as an Investment
Charitable donation can be good for businesses large and small In a world where we increasingly choose to drink our lattes out of reusable cups, we tut (shamefully — but…
Photo: Melissa Wiese, license: https://creativecommons.org/licenses/by/2.0/legalcode
Are Entrepreneurs Idiots?
Possibly, but only if you're not one already Fear of Flying? Fear of Fifty? Whatever these entrepreneurs have, it ain't fear. Or is it that entrepreneurs "feel the fear and…
Got MBA, joined hot start-up…now what?
Quite often, it's about what they didn't teach you at business school….Cold Calling. Securing funding to launch unknown brands and untested propositions provides a window of opportunity. Having capable managers…
A question of ownership
It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late summer evening in a scruffy office block on the outskirts of Vienna. It is the…
Most strategies don’t work! Here’s how to have one that does
Most organisations have a strategy, and many devote some of the best and smartest brains in the organisation to developing and implementing it. Almost all of this falls short in…
Thinking outside the box – the basis of innovative thinking
To get an understanding of customer outcomes, learn to think divergently We have all used the term “Thinking Outside the Box” at some stage. I knew a few people who…
Are you an “accidental entrepreneur”? Time to cut the BS!
Entrepreneur. The word has a certain mystique, possibly because of its French origins – a combination of entreprendre, meaning to undertake, and enterprise – and possibly because of what it means to some people. To…
What every CEO must know about disruption
The first thing to remember about disruption is that it's a two-way street. Either you are the disrupter, or you are being disrupted. This means I mean that if you aren't…