Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will…
Big data has become part of our daily language. We read about it. We see companies that are “experts in big data.” LinkedIn is filled with big data engineers and…
When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is incredibly healthy for there to be…
I've just finished reading What Happened, Hillary Clinton's book about losing the "un-lose-able election". It took me back to an interview I saw a few years ago with Australian columnist,…
A few years ago, I had the enormous privilege of seeing Chimimanda Ngozi Adichie speak about her latest novel. I knew nothing about her except that she was Nigerian and that she…
Whenever I start to work with a new company to help it improve its leadership, the first thing I like to do is study the leaders in action and get feedback…
Nick Bush fills up with hospitality, but wants more Having grown up in a hotel and then a restaurant I am, more than most people I suspect, obsessed with the…
I can honestly say I have worked for some great bosses. But without doubt, it is those bad bosses that made the biggest impact, left the largest impression and taught…
This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in the heart of the old…
We get promoted because of our technical skills, but our success as managers and leaders is determined by our Emotional Intelligence or our EQ. This is because it’s our EQ which helps us connect with…