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Author: Kym Hamer

This author has written 18 articles

Top Picks

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

Author

Kym

The Next Ten Years Managing Partner Kym Hamer is an International Business Coach with deep expertise in business strategy, marketing and customer-first proposition development for sales and profit growth. She’s delivered change across a wide range of organisations and sectors (including B2B, Manufacturing, Consumer Goods, Travel, Media and Education) and combines her collaborative, pragmatic style with an ability to create clarity and focus, engaging people in new thinking and embedding new initiatives as ongoing practice.

Kym is also a speaker who inspires, creates momentum and brings clarity to new and complex ideas.

Kym’s purpose is to help businesses to grow their reputation, revenue and profits with powerhouse positioning, an entrepreneurial mindset and supercharged storytelling.

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

All articles

Read more about the article Do you feel lucky?

Do you feel lucky?

  • Post author:Kym Hamer
  • Post published:August 14, 2019
  • Post category:Article

I've just finished reading What Happened, Hillary Clinton's book about losing the "un-lose-able election". It took me back to an interview I saw a few years ago with Australian columnist,…

Continue ReadingDo you feel lucky?
Read more about the article A single story

A single story

  • Post author:Kym Hamer
  • Post published:July 20, 2019
  • Post category:Article

A few years ago, I had the enormous privilege of seeing Chimimanda Ngozi Adichie speak about her latest novel. I knew nothing about her except that she was Nigerian and that she…

Continue ReadingA single story
Read more about the article The original ideas man
Nobel Museum -Stockholm (Image credit: Jarkko Manty via Pixabay)

The original ideas man

  • Post author:Kym Hamer
  • Post published:June 23, 2019
  • Post category:Article

This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in the heart of the old…

Continue ReadingThe original ideas man
Read more about the article A moving tribute

A moving tribute

  • Post author:Kym Hamer
  • Post published:June 5, 2019
  • Post category:Article

In 2014 888,246 hand-made ceramic poppies were planted in the moat surrounding the Tower of London to commemorate the 100th anniversary of Britain’s involvement in World War I. A collaboration…

Continue ReadingA moving tribute
Read more about the article Having reservations

Having reservations

  • Post author:Kym Hamer
  • Post published:April 18, 2019
  • Post category:Article/Customer Innovation

Recently I went out to see a show with some friends of mine and we followed this up with drinks and dinner. We had a great time.  The show was witty, topical…

Continue ReadingHaving reservations
Read more about the article Are customers the source of happy ever after?

Are customers the source of happy ever after?

  • Post author:Kym Hamer
  • Post published:April 7, 2019
  • Post category:Article/Customer Innovation/Top Picks

Finland, it seems, is the happiest place on earth. Yes, the Finns have topped the charts this year in the UN’s latest World Happiness Report ahead of Norway, Denmark, Iceland…

Continue ReadingAre customers the source of happy ever after?
Read more about the article Profit, purpose and the power of advocacy

Profit, purpose and the power of advocacy

  • Post author:Kym Hamer
  • Post published:March 29, 2019
  • Post category:Customer Innovation/Video

Recently I had the opportunity to learn more about UK handmade cosmetics brand LUSH. Ever since, I've been reflecting about a surprising discovery - the complete separation of the LUSH's…

Continue ReadingProfit, purpose and the power of advocacy
Read more about the article Creating a customer first legacy

Creating a customer first legacy

  • Post author:Kym Hamer
  • Post published:February 23, 2019
  • Post category:Customer Innovation/Video

Christian Dior's customer-led approach created a poweful legacy Visiting the DIOR: Designer of Dreams exhibition in London this month I was stunned by room after room of glorious couture. But…

Continue ReadingCreating a customer first legacy
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