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Author: Charles Bennett

This author has written 46 articles

Top Picks

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

Author

Charles

Founder & CEO. Charles is an acknowledged leader in customer-driven performance change using both best practice and emerging next practice perspectives. He leads, mentors and coaches in both strategic and operational initiatives. A strong believer is the potential for "supercompany performance" he innovates using next practice thinking and methods to enhance the business. He researches heavily to retain his reputation as a thought leader, which he has applied across 40 countries, multiple sectors and companies such as Citibank, Nielsen, Microsoft, Vodafone, Tracker and governments in Middle East and Asia.
Contributes to business journals and often invited as a speaker or chairman to events all over the world.

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

All articles

Read more about the article Stop starting with the problem statement – it misses so much opportunity!

Stop starting with the problem statement – it misses so much opportunity!

  • Post author:Charles Bennett
  • Post published:March 1, 2018
  • Post category:Customer Innovation

The problem statement is the WRONG starting place for so many projects. We do it in our everyday business life as naturally as breathing - in fact it is deeply…

Continue ReadingStop starting with the problem statement – it misses so much opportunity!
Read more about the article Thinking outside the box – the basis of innovative thinking

Thinking outside the box – the basis of innovative thinking

  • Post author:Charles Bennett
  • Post published:February 22, 2018
  • Post category:Article/Entrepreneurialism

To get an understanding of customer outcomes, learn to think divergently We have all used the term “Thinking Outside the Box” at some stage. I knew a few people who…

Continue ReadingThinking outside the box – the basis of innovative thinking
Read more about the article The future for the high street may be hugely brighter – if companies change

The future for the high street may be hugely brighter – if companies change

  • Post author:Charles Bennett
  • Post published:February 8, 2018
  • Post category:Customer Innovation

Howard Schultz, executive chairman for Starbucks may have predicted even more than he realised when he said, “You walk into a store, whatever it is, and if there is a…

Continue ReadingThe future for the high street may be hugely brighter – if companies change
Read more about the article Traffic – a massive problem for some but a brilliant opportunity for one innovative company

Traffic – a massive problem for some but a brilliant opportunity for one innovative company

  • Post author:Charles Bennett
  • Post published:February 2, 2018
  • Post category:Customer Innovation

I first visited Jakarta twenty years ago. Hot – often unbearably, noisy, sometimes smelly, but balanced by a dynamic vibrancy, plenty to do, nice people and a rich culture. The…

Continue ReadingTraffic – a massive problem for some but a brilliant opportunity for one innovative company
Read more about the article How local companies are helping make Asheville the healthiest city in the USA

How local companies are helping make Asheville the healthiest city in the USA

  • Post author:Charles Bennett
  • Post published:January 18, 2018
  • Post category:Case Study/Customer Innovation

Have you heard of Asheville? Not too many on the European side of the Atlantic have. It is a relatively small city of less than 90,000 people, nestling between the…

Continue ReadingHow local companies are helping make Asheville the healthiest city in the USA
Read more about the article The case for the government to bail out Carillion

The case for the government to bail out Carillion

  • Post author:Charles Bennett
  • Post published:January 18, 2018
  • Post category:Entrepreneurialism

As Carillion went into “apparent” liquidation at the beginning of this week, everyone assumed that Carillion was operating a completely broken business model and the company was a victim of…

Continue ReadingThe case for the government to bail out Carillion
Read more about the article Getting to the MEAT of the problem with Carillion

Getting to the MEAT of the problem with Carillion

  • Post author:Charles Bennett
  • Post published:January 18, 2018
  • Post category:Case Study/Entrepreneurialism

The Carillion business model has always been flawed and the cracks in it have been there for all to see for quite a long time. The share price dropped after…

Continue ReadingGetting to the MEAT of the problem with Carillion
Read more about the article Is greed still good? Lessons from cryptocurrency trading

Is greed still good? Lessons from cryptocurrency trading

  • Post author:Charles Bennett
  • Post published:January 11, 2018
  • Post category:Entrepreneurialism

“Greed is right, greed works. Greed clarifies, cuts through, and captures the essence of the evolutionary spirit.” Doesn’t it? It's 30 years since Michael Douglas uttered those famous words in…

Continue ReadingIs greed still good? Lessons from cryptocurrency trading
Read more about the article Tiny bookshop in a tiny town now branching into Asia

Tiny bookshop in a tiny town now branching into Asia

  • Post author:Charles Bennett
  • Post published:January 11, 2018
  • Post category:Case Study/Customer Innovation

Thinking differently is within all of us By rights Wigtown should barely exist. It’s a tiny little town of barely 1,000 people in the west of Scotland. The original main…

Continue ReadingTiny bookshop in a tiny town now branching into Asia
Read more about the article Welcome to The Next Ten Years

Welcome to The Next Ten Years

  • Post author:Charles Bennett
  • Post published:December 13, 2017
  • Post category:Customer Innovation

Hello there! Welcome to the first edition of a business publication that we hope you will come back to again and again. A group of innovators and thought leaders have…

Continue ReadingWelcome to The Next Ten Years
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