Wessex Water: using complaints to put the customer first
In this podcast, Nick Bush talks to Alex Russell-Rutherford a customer experience lead at UK utility company Wessex Water. Alex and his team recently won an award at the UK…
In this podcast, Nick Bush talks to Alex Russell-Rutherford a customer experience lead at UK utility company Wessex Water. Alex and his team recently won an award at the UK…
Recently I had the opportunity to learn more about UK handmade cosmetics brand LUSH. Ever since, I've been reflecting about a surprising discovery - the complete separation of the LUSH's…
A report into consulting skills for the next decade has lessons for all kinds of organisation The Centre for Management Consulting Excellence, a pro bono organisation set up in 2017…
There is so much to say about all of the great benefits that employees bring to an organisation. Today I start with a short video introducing myself and explaining what…
The old command and control style of Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the…
When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…
In this podcast, Nick Bush discusses the concept of employee happiness with his fellow NextTen Managing Partner, Richard Horner. Happiness is fundamental to greater employee engagement and has a dramatic…