Is offshoring worth it?
Locating your contact centres offshore means being very clear about what they’re good at – but doesn’t mean ignoring soft skills Right in the middle of a day of technical…
By Ed g2s - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=303792
Small changes can make a difference: a birthday present to the NHS
Time taken to establish a rapport with customers is not wasted I don’t think the best way to celebrate the National Health Service’s 70th birthday is by having an extended…