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  • Think differently to find the best talent: Recruitment in a disruptive digital age
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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Want to get results? Stop being results-driven!
By Kamyar Adl via Wikimedia Commons

Want to get results? Stop being results-driven!

  • Nick Bush
  • May 28, 2020
  • Article / Customer Experience / Customer Innovation / Leadership

Remove the obvious and focus on the meaningful Look through any selection of LinkedIn profiles and you’ll find the usual array of chest-beating descriptions of people’s skills and attributes. I’m…

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Four tips to make Lean more customer-centric

Four tips to make Lean more customer-centric

  • Charles Bennett
  • December 9, 2019
  • Customer Innovation

Lean and BPM practitioners need to add to their toolbox In Part 1 of this series we examined basic evidence that supports whatcould be construed as an outrageous claim: that…

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