Health services should put patient convenience first “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The…
Can we use an Uber-style service to combat bed-blocking? “Many health systems make large investments to improve the patient experience but fail to achieve their desired objectives because they did…
Don’t confuse employee satisfaction with real engagement “Without employee engagement, you’re never going to get the kind of ultimate patient experience you’re hoping for.” –Mike Packnett, CEO, Parkview Health Managers in…
Patients will never stop being customers – even when they put on a hospital gown Business processes have been used for a long time to model work as sets of…