CX Skills Builder: you may have a CX job & not know it.
In last article we talked about the identity crisis of CX professionals and we urged you to fix any small problem or seam on the customer journey in order to build…
In last article we talked about the identity crisis of CX professionals and we urged you to fix any small problem or seam on the customer journey in order to build…
If you have opted to take a business degree, then that chances are you are happy to be challenged on a daily basis. You like gaining knowledge at a rapid…
Often, Customer Experience professionals do not believe that they can improve customer experience by impacting the experience design for their customers. Why? What causes this disconnect? I once got a…
Did you know that 96% of private sector businesses in the UK have less than 10 employees*? These are the UK’s micro businesses, 5.4million enterprises that account for more than…
Entrepreneurship is not for everyone. It’s all about working hard, having faith, and persevering through the tough times. If you have the right stuff, though, there’s nothing like it. It’s…
Big data has become part of our daily language. We read about it. We see companies that are “experts in big data.” LinkedIn is filled with big data engineers and…
When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is incredibly healthy for there to be…
I've just finished reading What Happened, Hillary Clinton's book about losing the "un-lose-able election". It took me back to an interview I saw a few years ago with Australian columnist,…
According to a recent survey it is – but fixing it requires commitment across the whole organisation Whatever you may think about Facebook, Instagram or Twitter, their ethics or market…
The blame game - it's so easy. When sh*t hits the fan, the easiest thing in the world is to point fingers and find some poor unsuspecting employee to blame. Hell, it's…