Next Ten Years logo
  • Home
  • What we do
  • E-cubed Knowledge Hub
  • Who we are
  • Insights
  • Get in touch
Menu

customer journey

Author

READ ARTICLE

Top Picks

  • 5 Negative Impacts Of A Blame Culture
  • Recovering Our Underutilized Human Resources
  • Creating a Memorable Coffee Shop Experience
  • How not to leave customers stranded on the busiest travel day of the year?
  • The benefits of training your employees

Archives

  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017

Categories

  • Article
  • Case Study
  • Customer Experience
  • Customer Innovation
  • DOWNLOAD
  • Entrepreneurialism
  • Featured
  • Interview
  • Leadership
  • Podcast
  • Strategy
  • Top Picks
  • Uncategorized
  • Video
  • Webinar
How not to leave customers stranded on the busiest travel day of the year?

How not to leave customers stranded on the busiest travel day of the year?

  • Liliana Petrova
  • December 2, 2019
  • Article / Customer Experience

Meet Diane. She is traveling with her 2 year old and 5 year old to her in-laws’ house for Thanksgiving. This is the one annual trip she has to take.…

Continue Reading
Customer Experience measurement: why it is vitally important but badly done

Customer Experience measurement: why it is vitally important but badly done

  • Ian Golding
  • October 28, 2019
  • Article / Customer Experience / Featured

When it comes to the profession that Customer Experience has now become, one of the most important and significant competencies required by all organisations is that of measurement. The ability…

Continue Reading
Mapping the Buying Journey

Mapping the Buying Journey

  • Aly Richards
  • February 27, 2019
  • Article / Customer Innovation

A few weeks ago, I treated myself with a pair of Bose SoundSport Free wireless headphones. They’re brilliant. I love them. But even though they have been available for some time…

Continue Reading
The biggest challenge? Setting up AI for marketing

The biggest challenge? Setting up AI for marketing

  • Aly Richards
  • November 27, 2018
  • Customer Innovation

AI offers great potential for managing customer journeys As marketers begin to seek practical applications of AI, they are encountering the first challenges. However, the biggest challenge of all is…

Continue Reading
Whose clock are you on?

Whose clock are you on?

  • Nick Bush
  • November 27, 2018
  • Customer Innovation

Customer journey designs ignore the customer clock at their peril Unless you’re afflicted by a particular neurosis you probably don’t spend every minute of the day counting down the time…

Continue Reading
Why is your content not connected?

Why is your content not connected?

  • Aly Richards
  • November 21, 2018
  • Customer Innovation

Make life easier for your customers to create opportunities Watch an online ad, navigate around a brand’s website or consume some social content on the likes of Facebook or Linkedin…

Continue Reading
Why bother with customer journey mapping?

Why bother with customer journey mapping?

  • Nick Bush
  • October 30, 2018
  • Customer Innovation / Top Picks

It’s a powerful technique, but only under certain conditions Be honest now: if I were to ask you where your customer journey maps are kept, could you – hand on…

Continue Reading
7 lessons from missed customer experience opportunities

7 lessons from missed customer experience opportunities

  • Charles Bennett
  • September 13, 2018
  • Customer Innovation

Is customer experience delivering? What are the biggest challenges? What lessons can companies learn to deliver greater impact? I had the pleasure to have an interview and debate with Diane…

Continue Reading
New to Customer Experience? Three ideas to give you that vital edge

New to Customer Experience? Three ideas to give you that vital edge

  • The Next Ten Years
  • June 27, 2018
  • Customer Innovation

CX can bring massive benefits but BEWARE – don’t follow the herd Everyone knows something about Customer Experience (CX) – at least the most well-publicised concepts.  Whilst many companies have…

Continue Reading
Introducing patient satisfaction initiatives in healthcare: lessons from other industries
Source: Steve Nagata from Tokyo, Japan [CC BY 2.0] via Wikimedia Commons

Introducing patient satisfaction initiatives in healthcare: lessons from other industries

  • Haytham Soliman
  • April 19, 2018
  • Customer Innovation

Can we use an Uber-style service to combat bed-blocking? “Many health systems make large investments to improve the patient experience but fail to achieve their desired objectives because they did…

Continue Reading
Next Ten Years logo

Email: enquiries@nextten.eu

Linkedin-in
  • Home
  • Get in touch
  • Privacy Policy
Copyright 2019 NextTen Limited | Designed by cube lab
  • Home
  • What we do
  • E-cubed Knowledge Hub
  • Who we are
  • Insights
  • Get in touch