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culture

Top Picks

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

All articles

Why you need a defined culture to do CX right
Man making his next move

Why you need a defined culture to do CX right

  • Liliana Petrova
  • May 22, 2020
  • Article / Customer Experience

When designed and built correctly, customer experience expresses an organization’s brand. So, if your brand identity is playful and your copy has a witty voice, your space design is less formal. …

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The One Thing You Need To Understand About Your Company’s Culture

The One Thing You Need To Understand About Your Company’s Culture

  • Gordon Tredgold
  • May 21, 2020
  • Article / Featured / Leadership

Changing corporate culture is hard, and many companies make it even harder by not understanding the different segments that make up their company. https://youtu.be/8cZBjXbr6tA In every company, there are different…

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A question of culture: assimilate or die?
Concept image of a lost and confused signpost against a blue cloudy sky.

A question of culture: assimilate or die?

  • Kym Hamer
  • May 20, 2020
  • Article / Leadership

Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring…

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Customer-centric culture starts at the top

Customer-centric culture starts at the top

  • Liliana Petrova
  • May 8, 2020
  • Article / Featured / Leadership / Top Picks

Last week we started the conversation about culture by establishing that we need to define culture before we can deliver great customer experience. Today, we are talking about how to get…

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Employee Engagement: Simple but not easy
Businesswoman Addressing Meeting Around Boardroom Table

Employee Engagement: Simple but not easy

  • Rosa Antonia Carrillo
  • February 22, 2020
  • Article / Leadership

Have you ever been to a motivational lecture for self improvement, and said to yourself, "She makes it sound to easy." Then you get home, and it's oh, so hard.…

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5 things I wish I’d known before becoming a leader

5 things I wish I’d known before becoming a leader

  • Gordon Tredgold
  • January 2, 2020
  • Article / Leadership

In a coaching session a client they asked me, "what were the main things I wish I'd known that would have helped me become a better leader sooner". This got…

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The 7 pillars of customer experience

The 7 pillars of customer experience

  • Charles Bennett
  • December 23, 2019
  • Customer Innovation / Top Picks

A comprehensive approach to CX minimises objections Does this issue sound familiar? “We’d like to accelerate our customer experience programmes but it’s very complex and so many things are getting…

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How To Stop Culture From Eating Your Strategy for Breakfast

How To Stop Culture From Eating Your Strategy for Breakfast

  • Gordon Tredgold
  • December 13, 2019
  • Article / Leadership

One of my favourite business quotes comes from Peter Drucker, and it’s “Culture Eats Strategy For Breakfast.” What this means is that is doesn’t matter what your companies mission, vision,…

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The power of No

The power of No

  • Nick Bush
  • November 2, 2019
  • Article / Featured / Strategy

In a sea of endless possibility, discover the power of not doing something A while ago a business associate and I were discussing a joint venture we had planned to…

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Is your business customer obsessed?

Is your business customer obsessed?

  • Safwan Khan
  • October 25, 2019
  • Article / Customer Experience / Top Picks

If you’re not running a customer-obsessed business, you might be missing out. I have noticed many companies are focusing on being customer obsessed. What does that actually mean? Well, in…

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