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Top Picks

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Why you need a defined culture to do CX right
Man making his next move

Why you need a defined culture to do CX right

  • Liliana Petrova
  • May 22, 2020
  • Article / Customer Experience

When designed and built correctly, customer experience expresses an organization’s brand. So, if your brand identity is playful and your copy has a witty voice, your space design is less formal. …

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Has your CX transformation stalled?

Has your CX transformation stalled?

  • Annette Franz
  • May 10, 2020
  • Article / Customer Experience / Featured / Top Picks

The good news is that you’ve embarked on a customer experience transformation journey. The bad news is that you don’t think your organization has evolved as much as you’d hoped…

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#1 killer of employee engagement

#1 killer of employee engagement

  • Gordon Tredgold
  • January 9, 2020
  • Article

No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a task to do, you need…

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5 things I wish I’d known before becoming a leader

5 things I wish I’d known before becoming a leader

  • Gordon Tredgold
  • January 2, 2020
  • Article / Leadership

In a coaching session a client they asked me, "what were the main things I wish I'd known that would have helped me become a better leader sooner". This got…

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Customers hate badly managed communications

Customers hate badly managed communications

  • Aly Richards
  • September 13, 2018
  • Customer Innovation

Try putting yourself in your customers' shoes When was the last time you thought about the way in which your business communicates with your customers? Not what you are saying…

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