Lynn Hunsaker: creating aligment for CX success

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Lynn Hunsaker: creating aligment for CX success

In the first of our podcast interviews, Charles Bennett talks to ClearAction Continuum founder Lynn Hunsaker. Their discussion starts with a recognition that the majority of customer experience transformation efforts have not delivered against the expectations or the benefits reaped by successful customer-centric businesses.

Lynn describes the importance of breaking down organisational silos to create aligned executive sponsorship and provides advice and guidance on how to make that happen.

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Nick Bush

Nick is a business advisor and non-executive director who helps organisations improve their focus and performance by developing customer-centred strategies and business plans. He has helped companies transform the way they do business through better strategies, change management and technology, with a relentless focus on the customer. Nick has worked across all kinds of business sectors from telecoms to banking, chemicals to charities - as owner of Open Chord his current focus is on helping arts and non-profit organisations to be more successful by creating a solid planning foundation that will help them grow.