Introducing Lightico

Smarter Customer Conversations, Higher and Faster Sales Conversion

Lightico empowers call agents to sell faster and service better by bringing key supporting resources & multimedia into the in-call experience.

Agents are more effective in selling, servicing and collecting when they enrich their voice calls with in-call.

  • Close sales on first customer contact
  • Make sales conversations visual
  • Seal every deal with a signed contract

The world is going digital.

The pace of business is immediate. People expect to connect instantly, to talk, text and chat live but don’t want to compromise on the human touch.

If you’re like most service providers and retailers, you’ve adopted alternative digital channelsl ike‘ chat with an agent’ on your website or built multi-layered IVR to satisfy customers’ hunger for immediacy and to drive simpler interactions to self-help tools. Sadly, these efforts only serve to frustrate customers and can even drive them away.

Your customers demand a more satisfying digital experience.

With Lightico, while speaking with an agent on the phone, customers can share documents, verify identification by sending a snap of their ID, electronically sign a  form with the tip of a finger and see product images and videos. Lightico’s in-call digital enrichment delights customers and accelerates sales.

GO DIGITAL TO DELIVER BETTER CUSTOMER EXPERIENCES

Point of sale

BRING YOUR PHONE PITCH TO LIFE WITH IMAGES

Enable sales representatives to engage customers visually with photos and videos of products in real-time

Closing the deal

SEAL THE DEAL AS SOON AS THE FIRST INTERACTION

Capture the excitement and sign the order and collect payment before the call concludes with patented, secure technology

Sales success

SPEND MORE TIME SELLING AND BUILDING VALUE

Cut bureaucracy of followups by getting it done on the 1st call. Eliminate repeat calls and free up agents to make more successful sales calls

A new way to connect

Introducing Lightico CloudEngage, a game-changing collaboration solution that helps you sell smarter and transform your service experience.

CloudEngage revolutionizes the call experience in a number of unique ways:

  1. Agents share photos and videos with customerswhile speaking with customers on the phone.
  2. Agents can request customers’ IDs and other documents needed forcompliance.
  3. Complete orders while in the call with eSignatures (no email, web redirects or tedious faxes).
  4. Enables customers to complete purchases through secure mobile payments while you speak.

Simplify your customer’s life and reap the rewards of faster sales, a loyal fan-base with higher life time customer value.

iphone-video-Lightico
Simple

Simplicity

SAY GOODBYE TO FRUSTRATING, INEFFICIENT CONTACT CENTER INTERACTIONS.

CONNECT WITH CUSTOMERS IN A NEW, MORE POWERRFUL WAY WITH LIGHTICO CLOUDENGAGE.

Research shows that companies can accelerate sales and improve service simply by making things simple.

Lightico CloudEngage impacts core metrics of first call sales and first call service.

Simplify your customer’s life and reap the rewards of faster sales, a loyal fan-base with higher life time customer value.