Latest articles

Customer Innovation

Article

“Most Lean service programmes don’t deliver much value to the customer”

Examining the evidence shows that Lean has a way to go to enable customer-centricity I once made this statement to a group of Lean Six …

Article

Want to get results? Stop being results-driven!

Remove the obvious and focus on the meaningful Look through any selection of LinkedIn profiles and you’ll find the usual array of chest-beating descriptions of …

Customer Innovation

10 Stats Linking Employee Experience with Customer Experience

Great employee experience drives great customer experience I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to …

Leadership

Article

Want to get results? Stop being results-driven!

Remove the obvious and focus on the meaningful Look through any selection of LinkedIn profiles and you’ll find the usual array of chest-beating descriptions of …

Article

The One Thing You Need To Understand About Your Company’s Culture

Changing corporate culture is hard, and many companies make it even harder by not understanding the different segments that make up their company. In every …

Article

A question of culture: assimilate or die?

Time to look at culture from an employee’s point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is …

Entrepreneurial Thinking

Article

5 regrets of a failed entrepreneur

Ninety percent of start-ups fail, some for reasons which were completely avoidable, others because of a lack of confidence, preparation or understanding of what was …

Article

How to be an entrepreneur: 5 things I learned in 5 months as an entrepreneur

The life of an entrepreneur is different every day, but the one thing that remains the same is that we are always learning. These are …

Article

How an entrepreneur grew his business from $168 to $168M

I was a little depressed after a colleague told me about a CEO that had fired several people because they used an outdated procedure. Unfortunately, …

To read more articles, sign up