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5 Negative Impacts Of A Blame Culture

How do you respond when a problem occurs? Do you leap into action and go into full solution mode? Or Do you look around and …

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5 Negative Impacts Of A Blame Culture

How do you respond when a problem occurs? Do you leap into action and go into full solution mode? Or Do you look around and …

Recovering Our Underutilized Human Resources

I’m always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent …

How not to leave customers stranded on the busiest travel day of the year?

Meet Diane. She is traveling with her 2 year old and 5 year old to her in-laws’ house for Thanksgiving. This is the one annual …

Customer Innovation

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AI: are you being duped by Google’s Duplex?

Getting a realistic view on the rise of the machines means being aware of the hype cycle Film buffs will know that this year marks …

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Why tech help is a no-go area for AI

The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech …

Customer Innovation

Transforming healthcare: patient experience is key

Patient experience is one of the three pillars of quality in healthcare. If healthcare organisations are to improve the quality of care they provide, then …

Leadership

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5 Negative Impacts Of A Blame Culture

How do you respond when a problem occurs? Do you leap into action and go into full solution mode? Or Do you look around and …

Article

Recovering Our Underutilized Human Resources

I’m always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent …

Article

The benefits of training your employees

In the chaos of the running of a business, training employees and continuing to train them throughout their tenure at your company can fall down …

Entrepreneurial Thinking

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4 ways that starting over can make you successful

Just like walking to the next tee, starting over can really help you up your game. Recently I was at an event where we were …

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Priti Patel and the mine field of being a maverick

Priti Patel’s much-publicised forced resignation as International Development Secretary the other week, for not disclosing the extent of her holiday meetings with senior contacts in the Israeli government, …

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5 lessons from climbing a mountain

Two weeks ago I climbed Mount Snowdon to raise funds for a local school. At 1,085m it’s the highest mountain in England and Wales. It’s …

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