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Customer Innovation

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My beef with boards

I am a burger lover from way back. Not the global-fast-food-chain type of burger but full, messy fish-and-chip-shop burgers. Long sun-kissed days on the beaches …

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“Most Lean service programmes don’t deliver much value to the customer”

Examining the evidence shows that Lean has a way to go to enable customer-centricity I once made this statement to a group of Lean Six …

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Is management consultancy a waste of money?

Not if you link it to performance outcomes There’s an old management cliché that goes something like “50% of my marketing spend is wasted but …

Leadership

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Employee Engagement: Simple but not easy

Have you ever been to a motivational lecture for self improvement, and said to yourself, “She makes it sound to easy.” Then you get home, …

Leadership

How to create highly engaged teams

People are not afraid of hard work they are afraid of failure, and it’s this fear of failure that causes them to disengage because nobody …

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Reconstructing the concept of feedback and difficult conversations

I think I have finally found a way to transform the difficult aspects of giving and receiving feedback. It would really help to get rid …

Entrepreneurial Thinking

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How an entrepreneur grew his business from $168 to $168M

I was a little depressed after a colleague told me about a CEO that had fired several people because they used an outdated procedure. Unfortunately, …

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5 lessons from climbing a mountain

Two weeks ago I climbed Mount Snowdon to raise funds for a local school. At 1,085m it’s the highest mountain in England and Wales. It’s …

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5 things I learned in 5 months as an Entrepreneur

The life of an entrepreneur is different every day, but the one thing that remains the same is that we are always learning. These are …

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