In this podcast, Nick Bush discusses the concept of employee happiness with his fellow NextTen Managing Partner, Richard Horner.
Happiness is fundamental to greater employee engagement and has a dramatic effect on productivity as well as feeding through to customer experience.
Richard tells the story of how as a child he could see the link between unhappy people and poor service (and explains what “brain bunions” are) and then goes on to explain what happiness is, and how it drives productivity before introducing some tools to bring it alive in organisations.
