Dealing with dead cats

Dealing with dead cats

The “dead cat” strategy – dropping an outrageous or provocative topic into the conversation to divert attention away from a difficult subject you don’t want to talk about -was much in evidence in the recent UK General Election.

However, dead cats – controversial, difficult, or hard-to-solve problems – litter most organisations, diverting attention away from the necessary but difficult conversations required to deliver aagainst their real purpose.

In this video I illustrate the problem (with some dodgy animation) and propose a simple three-step approach to dealing with your dead cats and enabling a focus on your organisation’s purpose.

Nick Bush

Nick is a business advisor and non-executive director who helps companies become genuinely customer-centric. Nick delivers customer-driven business transformation projects and has worked across many industries including banking and finance, insurance, telecommunications, industrial and public sector. Has held senior roles with variety of blue chip names including BT, Royal Bank of Scotland, CSC and Sema Group. Currently Head of Delivery at NextTen Innovation Solutions