Why is there an Employee Disengagement Global Epidemic?
When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…
When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…
A few weeks ago, I treated myself with a pair of Bose SoundSport Free wireless headphones. They’re brilliant. I love them. But even though they have been available for some time…
You have some serious work to do before your customers experience your CX vision. First, you need to educate your organization on the core principles of customer experience. If the…
The UK’s Brexit crisis means more investment in CX not less I write this article from a country under siege. For months the UK has been in the grip of…
(2 minute read) Customer-centricity is the way forward It’s that time of year when we have a succession of variously-coloured days: Black Friday pre-Christmas and Blue Monday today, allegedly the…
Having been a strong proponent of Agile and Agile-like methodologies for the past 20 years. I have not only seen the benefits that can be achieved by implementing Agile but…
Paying attention to the things not on a CV can be just as important as the things that are on it Like most people I like to keep my CV…
The survivors of "retail hell" will be those that are prepared to change the way they think about customer experience Reports of the death of the high street may have…
The future of employee engagement is in-house Champions. Google does it, SAP does it, Even little companies do it, Let’s do it, let’s get a Champion (with apologies to Cole…
To get an understanding of customer outcomes, learn to think divergently We have all used the term “Thinking Outside the Box” at some stage. I knew a few people who…