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Author: Nick Bush

This author has written 85 articles

Author

Nick

Nick is a business advisor and non-executive director who helps companies become genuinely customer-centric. Nick delivers customer-driven business transformation projects and has worked across many industries including banking and finance, insurance, telecommunications, industrial and public sector. Has held senior roles with variety of blue chip names including BT, Royal Bank of Scotland, CSC and Sema Group. Currently Head of Delivery at NextTen Innovation Solutions

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Priti Patel and the mine field of being a maverick

Priti Patel and the mine field of being a maverick

  • Nick Bush
  • November 25, 2019
  • Article / Entrepreneurialism

Priti Patel’s much-publicised forced resignation as International Development Secretary the other week, for not disclosing the extent of her holiday meetings with senior contacts in the Israeli government, illustrates the perils of going…

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The power of No

The power of No

  • Nick Bush
  • November 2, 2019
  • Article / Featured / Strategy / Top Picks

In a sea of endless possibility, discover the power of not doing something A while ago a business associate and I were discussing a joint venture we had planned to…

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Improve your customer service with more “gorms”

Improve your customer service with more “gorms”

  • Nick Bush
  • October 23, 2019
  • Article / Customer Experience

A distant reminder of Candid Camera is nothing to smile about. As a TV-obsessed tot in the 1960s, one of my favourite programmes was Candid Camera. With its procession of…

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Making customers feel welcome is so easy but why is it still so rare?

Making customers feel welcome is so easy but why is it still so rare?

  • Nick Bush
  • October 17, 2019
  • Article / Customer Experience

A "non-toxic" theatre visit ticks all the right boxes If you’re lucky enough to get a ticket to a popular West End show – and in my case even luckier…

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AI: are you being duped by Google’s Duplex?

AI: are you being duped by Google’s Duplex?

  • Nick Bush
  • October 3, 2019
  • Article / Customer Innovation

Getting a realistic view on the rise of the machines means being aware of the hype cycle Film buffs will know that this year marks the 50th anniversary of Stanley…

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Why tech help is a no-go area for AI

Why tech help is a no-go area for AI

  • Nick Bush
  • October 1, 2019
  • Article / Customer Innovation

The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech crisis? Pretend it’s not happening?…

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Jerks at work can seriously affect your health

Jerks at work can seriously affect your health

  • Nick Bush
  • September 27, 2019
  • Article / Leadership

And other aspects of performance can be affected as well According to recent reports the cardiac surgery unit at my local hospital has a mortality rate almost twice the national…

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Want to change your culture? Go green…
Image by LoggaWiggler from Pixabay

Want to change your culture? Go green…

  • Nick Bush
  • September 7, 2019
  • Article / Customer Innovation

Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will…

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How often do you offer genuine hospitality?

How often do you offer genuine hospitality?

  • Nick Bush
  • July 4, 2019
  • Article

Nick Bush fills up with hospitality, but wants more Having grown up in a hotel and then a restaurant I am, more than most people I suspect, obsessed with the…

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Can CX save us from a bleak future?
Image by Gerd Altmann from Pixabay

Can CX save us from a bleak future?

  • Nick Bush
  • June 16, 2019
  • Article

Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon Tredgold’s article on 15 things…

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