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AR & VR in travel – 4 levels of immersive experience

As we head towards 2018 and beyond… will 2020 vision be augmented?

A practical review of the changes in customer experience for the travel industry through AR and VR or what Gartner in their Top10 Tech Trends for 2018 refer to as “Immersive Experience” has led to the realisation that this tech trend has already arrived in one form in the travel industry.

“How so?” you might say?

  • Two words: PokémonGo.
  • One number: 100 million+ downloads.

With around 9-30 million users a day, that’s a lot of time spent on holiday looking for monsters on the beach or on the sightseeing tour, as per the image above.  However, the impact on travel by end of the decade will be rather more far reaching than that !

The extent to which your experience really is immersive will depend on your choice of intelligent digital mesh technology… So from Handset to Headgear to Headset to Optical Implant, here’s an expert guide to the 4 levels of Immersive Experience that are around the corner… well actually already here !

Simon Green

Simon is dedicated to maximising value via communications, data and CX, for service sector brands. Deep expertise as a client and consultant in each of these traditionally siloed functional areas ensures he is able to plan and execute UK and global transformational plans that integrate effective, product, service with personalised communications across all channels; delivered through internal stakeholders, front-line colleagues, IT integrators and agency partners. Simon has worked for many of the world’s finest global brands and agencies and has added over £½ billion in profit and shareholder value to at least three organisations.