Customer Experience view of your call center technology
By 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%. If you do not get on this…
By 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%. If you do not get on this…
And other aspects of performance can be affected as well According to recent reports the cardiac surgery unit at my local hospital has a mortality rate almost twice the national…
Patient experience is one of the three pillars of quality in healthcare. If healthcare organisations are to improve the quality of care they provide, then efforts to improve their patients’…
Most entrepreneurs encounter various problems in expanding their business, but, the gravely underestimated issue comes from within. Their leadership skills may leave a lot to be desired. And, while we can…
In CX SKILLS BUILDER: OWN THE CUSTOMER EXPERIENCE we urged you to find CX problems and fix them instead of diagnosing and mapping them. That is the right strategy when you…
In last article we talked about the identity crisis of CX professionals and we urged you to fix any small problem or seam on the customer journey in order to build…
If you have opted to take a business degree, then that chances are you are happy to be challenged on a daily basis. You like gaining knowledge at a rapid…
Often, Customer Experience professionals do not believe that they can improve customer experience by impacting the experience design for their customers. Why? What causes this disconnect? I once got a…
Did you know that 96% of private sector businesses in the UK have less than 10 employees*? These are the UK’s micro businesses, 5.4million enterprises that account for more than…
Entrepreneurship is not for everyone. It’s all about working hard, having faith, and persevering through the tough times. If you have the right stuff, though, there’s nothing like it. It’s…