Read more about the article Transforming healthcare: patient experience is key
Heather Carter, an above-knee amputee, throws a ball to Bob Bahr, a physical therapist, during a therapy session inside the Military Advanced Training Center at Walter Reed National Military Medical Center in Bethesda, Md., April 13, 2016. Carter, a medically retired senior airman, and other amputees receive physical and occupational therapy at the center as they work toward their goals. One of Carter’s goals is to return to competitive softball. (U.S. Air Force photo/Sean Kimmons)

Transforming healthcare: patient experience is key

Patient experience is one of the three pillars of quality in healthcare. If healthcare organisations are to improve the quality of care they provide, then efforts to improve their patients’…

Continue ReadingTransforming healthcare: patient experience is key
Read more about the article CX Skills Builder: you may have a CX job & not know it.
Business, Technology, Internet and network concept. Young businessman shows the word: Customer experience

CX Skills Builder: you may have a CX job & not know it.

In last article we talked about the identity crisis of CX professionals and we urged you to fix any small problem or seam on the customer journey in order to build…

Continue ReadingCX Skills Builder: you may have a CX job & not know it.