The future of VOC measurement: Don’t let organisations do it themselves!
When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is incredibly healthy for there to be…
When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is incredibly healthy for there to be…
I've just finished reading What Happened, Hillary Clinton's book about losing the "un-lose-able election". It took me back to an interview I saw a few years ago with Australian columnist,…