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Monthly Archives: January 2019

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  • 5 Negative Impacts Of A Blame Culture
  • Recovering Our Underutilized Human Resources
  • How not to leave customers stranded on the busiest travel day of the year?
  • The benefits of training your employees
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Why you need a defined culture to do CX right
Man making his next move

Why you need a defined culture to do CX right

  • Liliana Petrova
  • January 30, 2019
  • Article / Leadership

When designed and built correctly, customer experience expresses an organization’s brand. So, if your brand identity is playful and your copy has a witty voice, your space design is less formal. …

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Will customer experience survive Brexit?

Will customer experience survive Brexit?

  • Nick Bush
  • January 30, 2019
  • Article / Customer Innovation / Featured

The UK’s Brexit crisis means more investment in CX not less I write this article from a country under siege. For months the UK has been in the grip of…

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Overcoming the challenges of complex products

Overcoming the challenges of complex products

  • Aly Richards
  • January 22, 2019
  • Case Study

Marketing complex products when you have low engagement rates is difficult. In this article we show how these types of challenges were tackled by an implementation of Odyssiant at RBS.…

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Webinar: Bringing CX into the boardroom

Webinar: Bringing CX into the boardroom

  • Nick Bush
  • January 22, 2019
  • Top Picks / Webinar

In this informative webinar, produced by professional networking organisation InTouch, NextTen's director of delivery Nick Bush offers some useful advice on how to power up boardroom discussions by putting the…

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Good news for Blue Monday: the High Street’s not dead – yet

Good news for Blue Monday: the High Street’s not dead – yet

  • Nick Bush
  • January 21, 2019
  • Article / Customer Innovation

(2 minute read) Customer-centricity is the way forward It’s that time of year when we have a succession of variously-coloured days: Black Friday pre-Christmas and Blue Monday today, allegedly the…

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4 reasons why Agile works and the most common excuse when it doesn’t

4 reasons why Agile works and the most common excuse when it doesn’t

  • Gordon Tredgold
  • January 16, 2019
  • Article / Leadership

Having been a strong proponent of Agile and Agile-like methodologies for the past 20 years. I have not only seen the benefits that can be achieved by implementing Agile but…

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How strong is your “Alt-CV”?

How strong is your “Alt-CV”?

  • Nick Bush
  • January 14, 2019
  • Article / Leadership

Paying attention to the things not on a CV can be just as important as the things that are on it Like most people I like to keep my CV…

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The death of high street retail? Bring it on!

The death of high street retail? Bring it on!

  • Nick Bush
  • January 7, 2019
  • Article / Customer Innovation

The survivors of "retail hell" will be those that are prepared to change the way they think about customer experience Reports of the death of the high street may have…

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