Will customer experience survive Brexit?
The UK’s Brexit crisis means more investment in CX not less I write this article from a country under siege. For months the UK has been in the grip of…
Overcoming the challenges of complex products
Marketing complex products when you have low engagement rates is difficult. In this article we show how these types of challenges were tackled by an implementation of Odyssiant at RBS.…
Webinar: Bringing CX into the boardroom
In this informative webinar, produced by professional networking organisation InTouch, NextTen's director of delivery Nick Bush offers some useful advice on how to power up boardroom discussions by putting the…
Good news for Blue Monday: the High Street’s not dead – yet
(2 minute read) Customer-centricity is the way forward It’s that time of year when we have a succession of variously-coloured days: Black Friday pre-Christmas and Blue Monday today, allegedly the…
4 reasons why Agile works and the most common excuse when it doesn’t
Having been a strong proponent of Agile and Agile-like methodologies for the past 20 years. I have not only seen the benefits that can be achieved by implementing Agile but…
How strong is your “Alt-CV”?
Paying attention to the things not on a CV can be just as important as the things that are on it Like most people I like to keep my CV…
The death of high street retail? Bring it on!
The survivors of "retail hell" will be those that are prepared to change the way they think about customer experience Reports of the death of the high street may have…