Everything you need to win in the experience economy

The customer remains the single most important component on the CEO’s strategic agenda.

Over time customer-centricity will become one of the critical success factors of every change programme as companies shift from product and service-centric thinking to a genuinely customer-centric philosophy across their business.

But right now?

leadership

Real world delivery

REAL WORLD DELIVERY is mostly sub-optimal with 95% of companies missing significant opportunities

stairs

Shifting current perceptions

SHIFTING CURRENT PERCEPTIONS is key. CX is wrongly looked as an interface and as a result, the customer is not central to most organisations

employee engagement

Engaging everyone

ENGAGING EVERYONE in the organisation will be critical to driving a customer-centred culture and developing an understanding of your customers that eclipses that of your competitors

Welcome to The Next Ten Years.

We believe in the power of customer-centricity but recognise that it has not yet delivered to potential for most companies. We also believe that a customer-centric competitive edge requires “next practice” thinking and techniques supported by a customer-obsessed business culture.

At The Next Ten Years our mission is to help companies in their customer transformation goals: to identify great customer-led practices, to implement them and to make customer-centricity central to everything they do.

We empower their people to challenge the status quo, showing them how to create a culture of extraordinary employee engagement and transform the relationship between employees and customers into a powerful partnership capable of achieving remarkable results.

We work with our clients to create superior outcomes and experiences for customers across their whole journey, attract new customers and retain old ones who will spend more and tell everybody along the way.

Creating exciting, engaged and empowered customer-centric companies is what we do.

What we do

Consulting

Building long-term mutually profitable relationships with our clients by providing great results and advice from diagnostics right through to delivery.

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Speaking & Conferences

Speakers with Impact for your event: telling powerful stories to shift the dial on Customer & Employee Experience, Leadership, Culture & Entrepreneurship.

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Interactive Workshops

Masterclasses, live labs and workshops designed to inspire, provoke and equip you to produce successful outcomes for all of the people in and around your organisation

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E-Cubed Centre of Knowledge & Expertise

A blend of education, advice, delivery, knowledge and products supporting customers & practitioners to solve opportunities and challenges.

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Insights

How can startups best scale employee growth?

Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee …

The power of No

In a sea of endless possibility, discover the power of not doing something A while ago a business associate and I were discussing a joint …

Customer Experience measurement: why it is vitally important but badly done

When it comes to the profession that Customer Experience has now become, one of the most important and significant competencies required by all organisations is …

What our clients say …

Successful organisations of the future will put the customer at the heart of everything they do.

Get in touch to find out how we can help.