Everything you need to win in the experience economy

The customer remains the single most important component on the CEO’s strategic agenda.

Over time customer-centricity will become one of the critical success factors of every change programme as companies shift from product and service-centric thinking to a genuinely customer-centric philosophy across their business.

But right now?

leadership

Real world delivery

REAL WORLD DELIVERY is mostly sub-optimal with 95% of companies missing significant opportunities

stairs

Shifting current perceptions

SHIFTING CURRENT PERCEPTIONS is key. CX is wrongly looked as an interface and as a result, the customer is not central to most organisations

employee engagement

Engaging everyone

ENGAGING EVERYONE in the organisation will be critical to driving a customer-centred culture and developing an understanding of your customers that eclipses that of your competitors

Welcome to The Next Ten Years.

We believe in the power of customer-centricity but recognise that it has not yet delivered to potential for most companies. We also believe that a customer-centric competitive edge requires “next practice” thinking and techniques supported by a customer-obsessed business culture.

At The Next Ten Years our mission is to help companies in their customer transformation goals: to identify great customer-led practices, to implement them and to make customer-centricity central to everything they do.

We empower their people to challenge the status quo, showing them how to create a culture of extraordinary employee engagement and transform the relationship between employees and customers into a powerful partnership capable of achieving remarkable results.

We work with our clients to create superior outcomes and experiences for customers across their whole journey, attract new customers and retain old ones who will spend more and tell everybody along the way.

Creating exciting, engaged and empowered customer-centric companies is what we do.

What we do

Consulting

Building long-term mutually profitable relationships with our clients by providing great results and advice from diagnostics right through to delivery.

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Speaking & Conferences

Speaking with impact for your event: Telling powerful stories to shift the needle on Customer & Employee Experience, Leadership, Culture & Entrepreneurship.

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Interactive Workshops

Masterclasses, live labs and workshops designed not only to provoke and inspire thinking but also to equip you to produce successful outcomes for all of the people in and around your organisation

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E3: Our Centre of Knowledge & Expertise

A blend of education, advice, delivery, knowledge and certifications supporting customers & practitioners to leverage opportunities and solve challenges.

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Insights

Grateful for customer experience heroes

When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction …

Recovering Our Underutilized Human Resources

I’m always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent …

How can startups best scale employee growth?

Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee …

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What our clients say …

Successful organisations of the future will put the customer at the heart of everything they do.

Get in touch to find out how we can help.