That’s why we’re more than just another customer experience and training consultancy
The customer remains the single most important component of the CEO’s strategic agenda.
Customer experience has greater potential than any other change initiative to transform organisational performance.
Yet real world delivery is mostly sub-optimal with 95% of companies missing significant opportunities.
At NextTen, we help companies to challenge the status quo.
Our mission is to transform the relationship between an organisation’s leaders, employees and customers into a powerful collaboration capable of achieving remarkable results
What we do:
NextTen is an outcome-driven organisation. This means we do not deliver to our customers as a consulting, training or product company would, but blend these element to deliver on the specific outcomes we define with you.
We define and deliver high-impact initatives which differentiate you from your competitors using a 3-phase approach.
The successful organisations of the future will be the ones that put the customer at the heart of everything they do
Companies who understand their customers’ motivations and desired outcomes and experiences better than their competitor have the opportunity to identify, develop and service customer propositions that lead in their markets.
At NextTen we are passionate about the power of customer-centricity
The Next Ten Years
The Next Ten Years is our media site which provides you with the latest thinking on customer-centricity, employee experience, leadership and culture change from a range of provocative contributors.TAKE ME THERE
Our weekly newsletter summarises the latest content from The Next Ten Years. Sign up for a regular jolt of next practice customer thinking to transform your business life.
What we are doing
Our latest courses, conferences and projects
Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer-focused organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision.
Kym understood our strategy and what we needed to achieve. This allowed her to quickly and creatively deliver future facing roadmaps, plus be our partner on the journey to bring these to market. This support provided us with the tools we required to demonstrate to the business both what we wanted to achieve, plus how it could be achieved pragmatically.
It was very engaging, motivating, full speed training. I can surely recommend it to everyone that is new in the CX topics and to those that would like to bring the CX to the next level. Very well invested time & money.
Deutsche Telekom AG
Founder & CEO
An acknowledged leader
in customer-driven performance change using both best practice and next practice thinking and methods.
With a hunger for innovative new ideas, he strongly believes
in passionate and inspirational business leadership which energises both
organisations and individuals.
He has delivered training and consulting programmes across 40 countries, multiple sectors and companies such as Citibank, Nielsen, Microsoft, Vodafone, Tracker and governments in Middle East and Asia.
Managing Partner, Co-founder
has spent his career helping all kinds of organisations – from telecoms to
banking, chemicals to charities – transform the way they do business. He does
Better customer strategies, with a clear focus
on customer and business outcomes
Disciplined and focused change management with a
strong emphasis on people’s capability
· A clear-eyed approach to new technology.
With deep expertise in commercial marketing, customer development and innovation, Kym leads our thinking on commercially viable customer-led propositions, developing robust innovation pipelines, and communication strategies that evolve alongside the organisation’s vision.
Kym’s reputation is as a change-maker and customer champion. She has produced revenue and profit growth and increase advocacy for a range of businesses across sectors like manufacturing, consumer goods, travel, media and education.
With her collaborative, pragmatic style, Kym has introduced innovative approaches and embedded them as ongoing practice.
As a leading employee experience specialist, Richard leads NextTen thinking on the future employee, addressing issues such as: what experiences help people churn out great work and ideas; what organisations can do to make productivity, creativity, wellbeing and happiness part of their culture; how to start grassroots movements that these issues go viral and become part of the organisation’s DNA – and how to do all this without breaking the bank.
Richard’s purpose is to help people and businesses be more successful. He has implemented projects across a broad range of busineesses from logistics to distilling to finance and to healthcare.
A leadership, business and transformation expert ranked #25 in Global Gurus Top 30 for 2019, Gordon has successfully delivered programs that save $350m in Operational Costs, turned round failing departments increasing on-time delivery from <35% to 95%, and service levels from 57% to 99.7%. He is the author of the critically acclaimed “FAST” which was a finalist for Management Book of the year 2017.
An international keynote speaker recognised by Inc. Magazine as a Top 100 leadership expert and speaker, Gordon is also a contributing author at Forbes, Entrepreneur, Inc Magazine, Business Insider, Fortune, Chicago Tribune and Fox News
Simon is dedicated to maximising value via communications, data and CX, for service sector brands.
Deep expertise as a client and consultant in each of these traditionally siloed functional areas ensures he is able to plan and execute UK and global transformational plans that integrate effective, product, service with personalised communications across all channels; delivered through internal stakeholders, front-line colleagues, IT integrators and agency partners.
Simon has worked for many of the world’s finest global brands and agencies and has added over £½ billion in profit and shareholder value to at least three organisations.
WORK WITH US
Passionate about customer-centric change?
If you’re a consultant, trainer, operational expert or an experienced generalist with a passion for delivering genuine change through a combination of insight and inspiration we’d love to hear from you.
We have a growing customer base in Europe and the Middle East so get in touch if you’d like to find out about working as a NextTen associate.
To find out how NextTen help you with customer thinking to transform your business life, call
44 (0)203 290 5695 (London)
353 (1) 903 9290 (Dublin)
or alternatively fill in the contact form below and someone will be in touch soon